Leadership – Sparklystar55

Church has the ability to calm, inspire and on occasion surprise me. Today it delivered all three.

Now I’m not one for coincidence or ‘signs’ but the parallels between my current work life and the topic of the sermon was uncanny. The team from OneLife Leadership (www.onelifeleaders.com) had just delivered a conference for the church youth and Liz Bewley was sharing how it had gone. What then followed was a leadership masterclass unlike any other I had heard before.

I hadn’t actually expected to spend the morning exploring values based leadership in church. I’ve always associated that type of thing with work and to be honest I’ve become a little weary of them. So I wasn’t immediately enthused when we were asked to speak to our neighbour about what we do in our lives that could be considered ‘leadership’?

I trotted out my stock answer – ‘I’m a doctor’. I also threw in that I’m a mother but the person seemed more taken with the doctor aspect. Apparently we doctors are considered leaders. We lead teams of people to help the sick.

And I suppose that’s true about the clinical work. I certainly find it the most rewarding part of my job but it’s also the easiest. However with that comes the potential to stagnate.

It was the word ‘potential’ that resonated with me throughout the sermon. To my mind it’s the single most positive word in the English language and one I usually associate with hope.

Of late it’s been a word that has had me feeling claustrophobic, backed into a corner and compromised.

How can ones potential be viewed as something so negative? Well, try taking on a senior leadership position in the NHS. My taking on Clinical Director has been met with two polarising responses – mass enthusiasm or sceptical surprise. No middle ground it seems.

Trying to articulate the how and the why has been really difficult. My response is not so negative as to reply ‘well someone had to do it and I’ve the skills and the expertise so it might as well be me. Even if that is in fact true. Equally I’m not bursting with enthusiasm either ‘I really want to make significant change and impact on the lives of older people’ But there again that’s also true.

I have wrestled with all of this as I try to align my core values as a person with what I am as a Geriatrician and that of the organisation. It’s super hard!

I’ve tried to get clarity by speaking to some very wise and trusted friends and colleagues. They’ve been great but it wasn’t until I heard this that it all fell into place:

‘Leadership is not about titles, positions or flow charts. It’s about one life influencing another.’

John C Maxwell

The next 15mins were essentially a replaying of a conversation I had had just the other day. It was bizarre! I had spoke about how the expectation of change is naive and unrealistic in the short term. What I hoped to do was influence. Even just one facet or one persons way of thinking in order to guide pathways, policies etc.

The sermon went on to talk about perseverance. Things take time and you should take that time to do things well and for eternity (possibly not directly applicable to the NHS but you get the idea).

Finally was this idea that perspective is important. Lots and lots of them so you can digest and distill in order to do the right thing.

All of this is built on a foundation of values. Being true to them means you will ultimately be true to yourself.

I had wanted this to be easy but then there’s no potential to learn, grow or even fail.

So as the service wrapped up with the inspiring words from Haggai 2:1-5 ‘Be strong, now get to work’

I thought of the other great orator, Mick Jagger ‘You can’t always get what you want but if you try sometimes, you just might find, you get what you need’

Leadership

99 problems

April 23, 2018 clcopeland

This week I was sent the ‘imatter’ questionnaire to complete. It’s badged as a ‘staff experience continuous improvement tool designed to help understand and improve staff experience’. In other words it’s a cultural snap shot.

There are many ways that organisations will try to gather data on the prevailing mood and climate. However I believe if you truly want to know what the culture of any NHS organisation is then I suggest looking at their education departments.

Education and culture have a symbiotic relationship. It’s something that the GMC believe is important too but do we really understand what it means?

Take a superficial look and yes you will be told that most healthcare workers are supportive and approachable. Yet something still feels off. Reflecting on the various trainee surveys the things that are consistently highlighted are around this idea of culture, the learning environment, communication and a feeling of inclusivity. This is mirrored in the trainers reports as well.

So there is something of an irony that as we live in a time of greater connection through social media, email etc we continue to feel isolated.

So how do we bring a sense of community back or joy at work, if you will?

I believe it begins with the culture and at its core, organisations placing a high value on education and training. It also requires organisations to recognise the multi faceted nature of the problem

Take for example educational supervision. In many organisations there is an imbalance between number of trainees per trainer. We need to look at ways to not only encourage more people to become trainers but for them to feel supported in this role. To my mind that comes from providing courses/time specific to the needs of local trainers. Currently people are forced to go elsewhere – assuming they can given the current service pressures. So it makes no sense to me why there isn’t better local Faculty Development to make it easier for people to access these courses.

Another hugely important area is to better engage with our primary care colleagues. They are renowned for delivering excellent training but again remain isolated and disconnected from secondary care. I believe that through more collaboration we could share learning on every level from how to deliver training but also in shared educational events. In my experience, these type of events lead to better understanding, more collaboration and adds to a more inclusive culture.

Our medical students also play an important yet understated role in the culture of the local workplace. They may appear on my ward rounds but I rarely see them elsewhere. This isn’t meant as a criticism but I do wonder why they aren’t made to feel more part of the team?

I also spend a lot of time listening to our trainees and they tell me that they feel our particular hospital has something of an identity crisis. It may be a District General but it has the workload of a tertiary centre without the workforce to match. Why is there not more trainee advocating going on? This may seem a trivial point but again it does have an indirect negative affect on the culture.

We have Realistic Medicine to weave into not only the content but the delivery of our education and training programs. To do that we need to be more forward facing and flexible. Part of this will come through working with colleagues in e-health. We should be more creative in the ways we deliver our traditional CPD – not just face to face but stream or record them for people to watch at a time that suits. Podcasts would provide even more flexibility.

However motivating a workforce that feels somewhat downtrodden under the weight of the service is perhaps the biggest symptom of something not being right.

So you can carry out survey after survey but if your organisation comes back with 99 problems and education ain’t one of them then you have a much bigger problem….

Leadership, Uncategorized

Everything is everything…

December 18, 2017December 18, 2017 clcopeland

So I’ve been a bit quiet of late on the blog front. My head has been rammed with all things work related specifically the medical rota.

I don’t think it’s any secret that things had not been going as well as we’d hoped. We had (and still do have) significant staff shortages. It was becoming a total nightmare trying to balance training, education and service delivery.

It all came to a head a couple months ago and what followed were some uncomfortable but honest conversations.

I took over the day to day running of it. First up was trying to get clarity over what needed doing first. I set about distilling it into short, medium and long term goals. That was the easy part however I had forgotten to factor in one thing:

It turns out some people do not want problems fixed.

Yes, it’s true!

This is not a new phenomena either – think about all the projects you’ve tried to get off the ground or change you’ve tried to implement and you’ll know it’s true.

Now of course the trainees wanted it fixed as did some other like minded folk but very few other people did.

To start with it confused me. Perhaps naively I hadn’t appreciated just how many people merely talk a good game. You can usually recognise them by their passionate agreement with everything and anything followed by doing nothing.

Then you have the people who are downright obstructive either in their behaviour or use of bureaucratic process. This makes me angry.

At the point where traditionally I say ‘stuff it, I’m off’ I chose to dig my heels in and work harder.

It has made me hugely unpopular at times and probably damaged a lot of my working relationships with colleagues. However things could not continue on a downward spiral.

To that end I have taken a rather detached but objective view on things. There have been some overwhelmingly positive things to come out of the work so far. Some of which I truly believe have the all the hallmarks of culture change.

There are some who have really stepped up and are effecting this much needed change. Having the trainees involved in the rota management has been key. We meet every week to work thorough the issues. The process is still being refined but it is starting to become more slick.

One of our early success stories is the WhatsApp group to help share information and deal with urgent issues in real time.

I also send a weekly rota update to my Consultant colleagues and the wider trainee group.

There is even representation from the management team at our rota meetings.

I know there are those who continue to be unhappy about the perceived lack of progress. There will also be those who use the rota to push their own agendas, blaming everything on it. Some are simply furious for all their perceived loss of power and control.

Personally I can see a glimmer of light creeping in through the thorny trees of a dark wood. It is also now that I can allow myself some breathing space to pause and reflect on where we are and where we need to go next.

The path is becoming clearer. It is one where everyone is now much better equipped with information and support.

We just need to keep going, forging new paths before we ultimately reach our destination….

Leadership, nhs

Music

November 27, 2017November 26, 2017 clcopeland

Up until this week I’d considered the concept of ‘team work’ to be within the context of sport. Organisations such as the NHS have also adopted it however I’d never really thought about it within the context of music.

My daughter has recently started learning the glockenspiel and plays in the school band. She’s pretty good – yes I’m bias but she can play the Star Wars theme tune note perfect and with no sheet music. Come on, that’s good!

Anyhow I digress…. The kids have a completion coming up so having been rehearsing hard. This particular morning the parents were treated to a performance of how they were getting on. At the end the teacher explained to us some of the non technical skills they were learning in addition to the actual music.

I found it fascinating.

There were 5 main features:

Focus – the kids were told to ignore any waving or shouting from the audience. By ignoring any distractions they were to walk to their positions looking professional. Focused on the music ahead.
Tempo – each piece of music has a particular speed restriction. Knowing it means everyone in the band adheres to it, neither going too fast or too slow. The team goes along at the correct speed
Leadership – keeping an eye on things is the band leader or the conductor. The band members are advised to look to the conductor to ensure they are playing at the correct speed and at the right time. The conductor themselves has the job of keeping everything harmonious and on time.
Vision – is it what the composer wanted? Does it sound like what was envisaged for the piece. The conductor can only do their job right if the various parts have the correct notes, in the correct section and aligned perfectly.
Resilience – when it all goes bit pear shaped can you listen to what’s going on around you to pick it up again?

Point 5 I found the most interesting concept. It essentially spoke to me about the idea of silo working that I’m seeing at work. What I liked about it in this context was while everyone has their own part/instrument to play, they are taught to listen to the other band members to guide them when they get lost or play a wrong note. They don’t just give up and stop playing. They get right back into the music and continue to contribute.

I think we need more of this in the NHS. I do accept there are those out there trying to do this but they are still in the minority. I have yet to fathom why.

While I was mulling this Kenny Dalgliesh came on Sunday Brunch. Amongst the many questions asked of King Kenny (my husband tells me I’m legally required to refer to him by this name) he was asked what is was like to change from being a player to a manager?

In his very matter of fact way he explained that essentially he wasn’t part of that world anymore. He noted that when he’d walk into dressing rooms the conversation would stop. It was fine though. He understood the change from playing with your mates to being the one who makes the tough decisions and enforces the rules. Sure you can have the banter but at the end of the day the players look to their manager for guidance.

I see this in my work. I am the big bad rota meister. I am also the one who constantly goes on about having structure and action plans. I am the one who walks into a room and the conversation stops.

However these days I have a choice of rooms to go into. There are some that require the direction of a conductor. And then there are those full of composers trying to create the vision.

At the end of the day the choice is clear for the NHS – we can collectively create beautiful music or continue to tolerate a big old noisy mess. I am optimistic that the answer will be music to our ears…..

health, Leadership

Run the World (Girls)

May 15, 2017May 16, 2017 clcopeland

This week was the Centenary of the Medical Women’s Federation. Although I couldn’t get to events down in London Izzy Utting, an Edinburgh medical student, had organised an event entitled ‘How to have your cake and eat it….’ With actual cake!

I was asked to speak partly due to my role in the MWF (secretary Scottish Standing Committee) but also as someone who has apparently achieved some degree of success as a female doctor.

This I had to smile at that. ‘Me? You sure about that?’

Preparing for my presentation I couldn’t feel any less inspirational or motivational. I did seriously debate putting a slide up with:

‘You’ll figure it out’ (drops mic and walks off stage)

Ahead of me were two amazing women Dr Sarah Stock (@evbasedbaby) and Dr Rebecca Heller or Bex (@rebeccalily) talking about their career. While there were stories of inspirational high achieving women they were both refreshingly honest about some of their life choices and career failures.

Although our talks were prepared independent of each other there was a recurrent theme – Imposter Syndrome. That nagging irritating voice in your head that tells you are a fraud. The one that causes everyday to be spent in state of anxiety worrying you’ll be exposed as a charlatan. I must say I hadn’t actually come across this term until relatively recently but I had experienced all the symptoms.

You see Imposter Syndrome is like a parasite – feeding off your insecurities and self doubt. It messes with your head so that you are unable to recognise other women going through the same thing. And let me tell you they are. It’s just it makes you believe that the first rule of Imposter Syndrome is: You don’t talk about Imposter Syndrome.

Bex shared the statistic from an internal report for Hwelett-Packard that men apply for a job when they are 60% ready compared to women who wait until they are 100% ready (Sheryl Sandberg, Lean In). I think this probably tells us all we need to know about its destructive power. I’m also pretty sure this is why only 24% of Medical Directors are women too (Kings Fund).

So I decided to face mine head on. A parasite only survives if you feed it. Or in the words of Maya Angelou:

So I stood up and talked about how I had failed. Quite hard to do as a control loving, micro managing perfectionist. That said I made it sound as spectacular as possible – old habits…..

I also talked about what I was lead to believe were terrible career choices. For example starting a family as a Registrar – something only a handful of people did at the time. I was also told not to go part time because ‘you’ll never get a Consultant post’. And for goodness sake what was I thinking about going part time again as a Consultant. Apparently you’re meant to increase your work load at this point. Life it seems can wait until you retire.

This is simply not good enough.

So what did I tell these young women:

‘You do what’s right for you at the time’

That means:

You will make mistakes – it’s ok you will learn stuff from this
You have the right to change your mind
Trust your instincts – especially when taking advice. That person may only have their own interests at heart, not yours.

So can have your cake and eat it? Yes. Absolutely. And I encourage you to try every single one….

nhs, Uncategorized

Come fly with me….

August 8, 2016 clcopeland

Changeover week is always a bit of a funny week. It starts off much the same as any other. There’s the ward round to be done, results to be chased and plans to be made. The whole thing has a certain ease to it. The familiarity of the team makes for a relatively relaxed atmosphere. Everything is sorted. Everything is in hand. Ahhhhh…!

Then Wednesday arrives and it’s a bit of a jolt to the system. Suddenly the team is brand new and not only do they not know the patients they don’t know how things are done. Its kind of like when a plane hits turbulence. Its all a bit unpleasant but no one is in any kind of real danger. That’s how I feel manning the ward on changeover day. I’m the pilot of the plane trying to get us through the worst as quickly and safely as possible. I consider our senior charge nurse to be my co pilot. We make for a pretty awesome team having been through it many many times!

So what makes it that bit easier? Talking. Plain and simple. It offers reassurance that the unpleasantness of the new will pass quickly. It creates a safe place so that no ‘stupid question’ goes unanswered. And because I’m fundamentally nosey I get to know my new team better too.

It was also in this changeover week that a good friend of mine was admitted to hospital. She doesn’t work in the NHS so it was through her eyes I got another perspective on how we communicate as doctors. I should say she’s happy for me to share this. When I first visited she’d been in for 3 days. In that time she’d seen several different doctors but was uncertain which of them was her Consultant. She also had been kept in the admissions area of the hospital rather than being moved to a ward elsewhere. Now my friend is not exactly the shrinking violet type so I was surprised to hear her comment that she didn’t want to cause any bother by asking why.

Another doctor appeared when I was there. My friend was told very succinctly that ‘Your CRP is coming down but I’ve spoken to micro so we have a plan for the weekend.’

The doctor was about to walk away when my friend asked ‘and the plan is what?’

Biting my tongue is something I’m really bad at. However it wasn’t my place to start interjecting with questions. Suffice to say I asked my friend if she knew what a CRP was? ‘Not a clue’ was her response.

I tried to think about what had particularly irritated me about it. Technically the doctor had done nothing wrong. I understood it all perfectly. As a doctor….

So putting it to one side I visited my friend again – day 5 of feeling sore and fed up. I visited just before tea at which time I was asked to leave for protected meal time. There were 3 other people in the ward. None were old or obviously confused. We both asked why I would have to leave. ‘Its so we can help people with their tea’ Looking around it wasn’t exactly clear how they needed to be assisted so we asked again. The reply was the same ‘its protected mealtime’.

So I had to wait outside for an hour while my friend ate her tea by herself. As she had been all day. After eventually catching up I hug my friend goodbye, wish her a speedy recovery and start to reflect….

Back at work the turbulence had eased and everyone was feeling that little bit calmer. Everything was in hand, everything was sorted. As we became more mindful of looking out for one another I asked them to think about the people in the beds or sat out in chairs. We thought about a time when we knew no medic chat. We started to think about talking to our patients as people going through a turbulent time. They are looking to us for reassurance that everything will be ok. The best way to do that is just to talk like a normal human being – jargon free, calm and reassuring. Like any good Captain would do….

Leadership

You cannot be serious……..

July 18, 2016July 18, 2016 clcopeland

So this week was the 15 year anniversary of one of my favourite films – ‘Legally Blonde’. The film follows Elle Wods as she goes to Harvard Law school to win her boyfriend back.

The film at first glance might draw assumptions of chick flick froth and to be fair the first 15 minutes do little to dispel that idea. However watch on and you see that below the superficial pink sparkle are themes about discrimination, prejudice, leadership and haberdashery.

My own personal take is that it is mostly about the multi faceted nature of being female and what it’s like living in a world where you are immediately judged by how you look. What you say is similarly judged and compartmentalised – Bossy, Ambitious, Part Timer or worse of all Nice.

The film takes me back to the days when at high school the deputy head (who was female) told me several times that ‘Medical School is very competitive. For every one place there are ten others vying for it. You are highly unlikely to get in.’

So when I got 3 conditional offers I was told again that is was ‘highly unlikely’ I would get in.

Hmmmmm…….

Like the skimming stone of time not much appears to have changed. Today I’m a Consultant Geriatrician working in the NHS. The barriers and obstacles remain but they are more covert. So the film got me to thinking about resilience.

Its about choice.

You can chose to be miserable and mired at work or you can choose to do things differently. To put this into some kind of tangible context its worth remembering that for the vast majority of us working to, lets say 65, we will spend approx. 35% of our lives in work. Or as one study quoted ~110,000 hours.

Are you really going to be that unhappy for that length of time? I see many of my older colleagues coming back to work after their official retirement. It also makes me wonder about my colleagues who tell me that they just want to retire and have a life. It makes no sense!

Now, to be clear I’m not talking about being sunshine and rainbows all the time. Our job at times is hard, stressful and utterly demoralising. It is also the most amazing, satisfying and interesting job a person can do and that is why I love it!

There can be prejudice or assumptions that comes with being that positive person in such a negative environment I was once told that it ‘must be hard being the team cheerleader all the time’. You may be judged as caring less, presumed to be less knowledgable and frankly just not serious enough.

This could be demoralising if it were true and you allow people to project their issues on to you.

But the world needs cheerleaders. Individuals who make being the tough days that little bit better. Smart, fun, serious – multi faceted.

2, 4, 6, 8 who do we appreciate?

YOU!!!!